Shipping policy

• Most attachments and large items ship via LTL freight carrier.
• Smaller parts and accessories typically ship via UPS Ground.
• As a general rule, items over 90 lbs or oversized items ship freight.
• Freight costs are calculated per order based on item size, weight, and delivery location.
• A responsible adult must be present at delivery to receive and sign for freight shipments.

Freight shipments are delivered on a pallet by a semi truck. Proper unloading equipment is required.

• A forklift, skid steer, or loading dock is typically required to unload freight.
• Residential deliveries usually require a scheduled delivery appointment.
• The freight carrier will typically call ahead to schedule delivery.

If no one is available during the scheduled delivery window, the carrier may assess a No-Show Fee.

• No-Show fees typically range from $80 to $475, depending on the carrier.
• These fees are billed directly to the customer.
• Additional redelivery or storage charges may also apply.

If your location does not have a loading dock or forklift, lift gate service is required to safely lower the pallet to the ground.

• Lift gate service must be requested before shipment.
• Failure to request a lift gate may result in delivery delays or additional fees.
• Lift gate fees vary based on carrier and location.

Some delivery addresses are classified by freight carriers as remote, limited access, or special zones.

• If your address qualifies, an additional remote access handling fee may apply.
• Fees are determined by the carrier, not by Skid Steer Attachment Shop.
• We will notify you if a surcharge applies before or after booking freight.

Inspect all freight immediately upon delivery before signing.

• Check for visible damage and verify all items and components are present.
• If damage is found, clearly note it on the delivery receipt or handheld device.
• If damage is severe, refuse the shipment and do not sign for delivery.

Important: Freight claims are unlikely to be approved if damage is not documented at the time of delivery.

If you believe your shipment is missing or incomplete, contact us immediately.

• We will open a case with the freight carrier on your behalf.
• Carrier investigations may take up to 14 business days.
• Resolution timelines are controlled by the carrier.

Note: Freight shipping involves third-party carriers and additional handling requirements. By placing an order, you acknowledge and accept these freight policies and potential carrier-related delays or fees.